Telekom Malaysia responded to our reports that Under utilized TM Sarawak unable to meet Bintulu Streamyx needs as incorrect.
That’s rather puzzling as in a letter (read below) it was stated the service (Streamyx) only available July this year!
“TM has also equipped the fixed wireless CDMA equipment with Evolution Data Optimized, or Evolution Data Only (EV-DO) capability which will enable us to provide our broadband Streamyx service to residents at this area beginning July this year,” TM corporate communications letter said.
However, TM advise the the complainant, again, to contact TMpoint Bintulu outlet at 086 – 333 288 or TM Customer Service Department based in Miri at 085 – 424 335 to provide their personal details in order to facilitate their efforts to check on the status of his application. Here is the letter in full:
We refer to your Sarawak Update online coverage headlined “TM Sarawak unable to meet Bintulu Streamyx needs” dated 27 April 2010.
Telekom Malaysia Berhad (TM) wishes to highlight that the claims on the unavailability of TM fixed line service at Sungai Plan Flats in Kidurong and unavailability of Streamyx port at Taman Li Hua, both located in Bintulu, Sarawak are incorrect.
We would like to clarify the two (2) items highlighted in the article: Firstly, in the article, a customer claimed that TM fixed line service is not available at Sungai Plan Flats in Kidurong, Bintulu.
We wish to inform that Sungai Plan Flats in Kidurong is currently being served using fixed wireless via the Code Division Multiple Access (CDMA) technology.
Therefore, TM fixed wireless service is available at the area and customers can proceed to register for the service at the nearest TMpoint.
In addition, TM has also equipped the fixed wireless CDMA equipment with Evolution Data Optimized, or Evolution Data Only (EV-DO) capability which will enable us to provide our broadband Streamyx service to residents at this area beginning July this year.
Secondly, the article highlighted another customer’s claim on the unavailability of Streamyx ports to serve residents of Taman Li Hua in Bintulu.
In this case, TM has provided adequate Streamyx ports to serve residents of this area.
In the article, there was insufficient information provided on the customer. Therefore, we would not be able to conduct investigation to ascertain on the status of his application for the service. In order to resolve this matter promptly, TM would require the complainant’s details, namely his full name, service application details and contact number to enable us to investigate the matter.
As such, we would like to advise the complainant to contact our TMpoint Bintulu outlet at 086 – 333 288 or our TM Customer Service Department based in Miri at 085 – 424 335 to provide his personal details in order to facilitate our efforts to check on the status of his application.
We hope that the above explanation clarifies the matter. Please publish this clarification statement prominently for benefit of your readers and public at large.
Kindly quote all these responses as a statement by Telekom Malaysia Berhad (TM).
Feel free to contact us should you need further assistance. Thank you and best regards,
Group Corporate Communications