Celcom, Maxis, Digi and U mobile fi were fined up to RM1.2mil over dropped calls by the Malaysian Communications and Multimedia Commission.
The Commission issued a total of 28 compounds totalling RM1.2mil after conducting a test between July and Sept last year, The Star reports.
Celcom Axiata Berhad were fined RM310,000 for seven compounds, DiGi Telecommunications RM480,000, 11 compounds, Maxis Mobile RM360,000, nine compounds and U Mobile Sdn Bhd RM50,000, one compound, The Star said.
“We stepped up the EESAT (Extensive End-Point Service Availability Testing) in 2013 due to the numerous complaints and reports received from the public, NGOs and media regarding dropped calls early last year,” said MCMC chairman Datuk Mohamed Shahril Tarmizi on Monday, as reported by The Star.
The MCMC met with the respective telcos’ chief executives and told them to improve their quality of service or risk stern action if they did not comply.
“In fact, it may be timely to start exploring on a star-rating system for telcos so that consumers may make an informed choice about the best service provider for them,” Shahril added.
A total of 120 compliance measurements were conducted across the country, Shahril said, with compounds served to telcos that show more than 3 percent dropped call rates.
He added that there were 24 complaints in regards to dropped calls in Q3 2013, and that this fell to 16 in Q1 2014.
Shahril added that there was a reduction of complaints on dropped calls during Q1 2014 for all telcos except for Maxis.
Complaints against the telco doubled in Q1 2014 compared to that of Q3 2013, he said.