Thousands of Malaysians duped into buying fake gadgets lured by their ridiculously slashed prices last year according to the National Consumer Complaints Centre (NCCC).
The bulk of NCCC’s general products and services category, which recorded 7,652 complaints in 2013 at an estimated cost of RM12.6mil were about fake smartphones, laptops and tablets the consumer rights watchdog said.
One reason for the growing number of fake [see Samsung S4] or poor quality products in the local market was the high demand for cheap gadgets, especially smartphones, said NCCC legal executive Santhosh Kannan at the launch of the watchdog’s annual report recently.
Another common complaint about gadgets was the hidden costs in their repairs, even for those still under warranty.
Telecommunication services registered the second highest number of complaints at 6,404, followed by online retail at 5,763, automobiles at 4,915 and travel-and-leisure related services at 2,313.
Automobile “problems” recorded the highest value in losses at RM22mil, compared to RM9mil in 2012.